FAQ'S

HOW DO I KNOW WHAT SIZE TO ORDER FOR MY DOG?

Each of our product pages have a size chart attached. You can find the tab just about the description of each product. Please ensure you measure your dog before purchasing to get the perfect fit for your pooch.

You can also use our “How To Measure” guide, found in the footer of our website.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

All policies are located in our footer

WHAT HAPPENS IF MY PURCHASE IS FAULTY?

If you receive any of our products with a manufactured fault, please email us at hello@baark.co.nz. We will get back to you ASAP with instructions to return and replace your item.

WHAT ANIMAL RESCUE’S DO YOU SPONSOR AND HOW CAN I SEE WHERE YOUR DONATIONS GO?

We currently work closely with Chained Dog Rehabilitation & Rehoming. 10% of every order supports dogs in need across New Zealand. Visit page ‘Together We Donate’ for more information.

You can follow our journey with CDRR on our social media pages, or subscribe to our newsletter for email updates.

WHERE DO YOU SHIP TO?

We currently ship across New Zealand and Australia only. If you are interested in our products but live in another country, please send us an email - we might be able to arrange shipping to you!

HOW MUCH IS SHIPPING?

You can find shipping information here -https://www.baark.co.nz/policies/shipping-policy

HOW DO I KNOW HOW TO CARE FOR MY ITEMS?

You can see our suggested care instructions for each product on the product page within the descriptions. Some products may also have care labels attached when you receive them.

CAN I PURCHASE A BAARK. GIFT CARD FOR A FRIEND?

Yes you can! You can purchase a Baark. Gift Card via the tab in the footer of our website. Our Gift Cards are sent electronically.